Shasta Pools Review: Is Arizona's Top Pool Builder Worth the Investment?
May 30th, 2025
4 min. read
Are you wondering if Shasta Pools is truly worth the investment for your Arizona home?
Or maybe you’ve heard mixed reviews and just want the truth — good and bad — before committing to a major decision?
You’re not alone. Choosing the right pool builder isn’t just about who can dig a hole and pour concrete. It’s about trusting someone with your home, your time, and yes…your hard-earned money. We get it, its a large, permanent investment and deserve to have a peace of mind.
In this article, you’ll hear what real Arizona homeowners have experienced when building their pools with Shasta. From glowing testimonials to honest critiques, we’re pulling back the curtain on what it’s really like to work with Shasta — so you can decide if we're the right fit for your backyard vision.
Why Arizona Homeowners Choose Shasta Pools
A Reputation Built on 59+ Years of Service
Let’s face it: anyone can say they build great pools. But when you’ve been doing it since the Beatles were still topping the charts, that kind of longevity means something.
Shasta Pools has been serving Arizona since 1966, and we’ve built over 120,000 pools across the state. That’s not just a number — it’s trust, built one backyard at a time.
Full-Service Design and Construction You Can Rely On
You don’t want to deal with five different contractors, each pointing fingers when something goes wrong. Shasta handles everything under one roof — design, permitting, construction, landscape and even service.
That means less hassle for you, and more accountability from us.
Personalized Service Backed by Local Expertise
We know Arizona like the back of a sunburned hand — from Phoenix to Mesa to Glendale…and even Eloy. We understand the unique soil, climate, and HOA quirks that come with building in the desert.
That local knowledge? It can make or break your pool project.
What Customers Love Most About Working with Shasta Pools
A Smooth Design-to-Dig Process
Customers often rave about how seamless the early phases of the project feel. From 3D renderings to virtual walk-throughs, we help you visualize your pool before we break ground.
And yes, we’re pretty patient with design revisions (even the eighth one… we’ve been there).
High-Quality Materials and Craftsmanship
Arizona summers are NO joke. That’s why we only use premium materials and equipment designed to withstand the heat — and the test of time.
From PebbleTec finishes to energy-efficient pumps, the little things add up to big-time satisfaction down the road.
Always innovating, Shasta was the first to install “pop-up”/infloor cleaning systems in 1968, with many life-enhancing innovations in between, to the more recent oxygen nanobubble system…no more chlorine needed.
Responsive Communication and Hands-On Service
One of the most common themes in positive and negative Shasta Pools reviews? Communication.
You’ll have a dedicated team, regular updates, and someone to call when you have questions — not just a vague "we'll get back to you."
Long-Term Satisfaction Years After Completion
We get plenty of follow-up reviews that start with something like: “It’s been 5 years, and our pool still looks brand new.”
That kind of long-term joy? It doesn’t happen by accident.
Real Reviews from Arizona Families
“We Finally Got the Backyard We Dreamed Of” – Chandler, AZ
“From the design meeting to the final clean-up, Shasta treated our project like it was their own. We entertain all the time now — this pool changed how we use our home.”
“Shasta Made Pool Building Easy and Stress-Free” – Peoria, AZ
“We were nervous first-timers. But Shasta’s team walked us through every step. We never felt in the dark.”
“Worth Every Penny for the Peace of Mind” – Gilbert, AZ
“We got other quotes, but Shasta’s warranty and service made the difference. Knowing they’d be around if anything went wrong gave us real peace of mind.”
Still Wondering If Shasta Is Right for You? Here’s What Others Asked First
How Long Does Pool Construction Really Take?
On average? About 8 weeks but up to 12 weeks on more complicated projects from dig to swim — it depends on design complexity, permit approvals, and yes, sometimes good ol’ Arizona monsoons.
We’ll give you a realistic timeline, not a fairy tale.
Is Shasta More Expensive Than Other Builders?
We won’t sugarcoat it: we’re not the cheapest but we are absolutely not the most expensive. But we believe in value over shortcuts — and most of our customers say the quality, warranty, and service were worth the extra investment.
What Happens If Something Goes Wrong?
Things don’t always go perfectly (we're only human). But when hiccups happen, our dedicated customer care team steps in to make it right — whether it's a warranty claim or just a minor tweak.
How We Learn from Negative Reviews and Earn Back Trust
What Some Customers Have Shared Online
No builder is perfect — and we’d be lying if we said every review is glowing. Some customers have expressed frustration about:
- Delays during peak seasons or labor shortages
- Miscommunications during construction
- Warranty wait times during busy months
What We’ve Done to Improve Communication and Support
We’ve taken real steps based on this feedback, including:
- Hired a new head of construction to improve training and communication
- Launching a real-time construction progress app
- Assigning a dedicated project manager to every build
- Improving warranty turnaround times with expanded staffing
Why Transparency and Feedback Matter to Us
Your voice — whether it’s praise or critique — is how we improve. We read every review, respond personally, and use your feedback to level up our service.
How Shasta Pools Compares to Other Arizona Builders
Here’s a quick look at how we stack up:
|
Feature |
Shasta Pools |
Other AZ Builders |
|
Years in Business |
59+ |
5–20 on average |
|
Mostly In-House Team |
✅ |
🚫 (almost all sub-contracted) |
|
3D Design Renderings |
✅ |
✅ (varies) |
|
Warranty Coverage |
Industry-leading |
Limited (varies) |
|
Arizona Soil & Permit Expertise |
✅ |
Varies by company |
|
Post-Build Weekly Service & Repairs |
Included |
Not an option or up-charged |
Final Thoughts: Is Shasta Pools Right for You?
What Reviewers Say About the Overall Value
Many homeowners agree: when you factor in longevity, quality, and peace of mind, Shasta Pools delivers real bang for your buck.
Especially if you value being taken care of, not just sold to.
Who’s a Good Fit for Shasta Pools?
We’re probably right for you if:
- You care about accountability and communication
- You’d rather get it done right than done cheap
How to Schedule Your First Appointment
Curious about timelines, pricing, or availability? Schedule a no-pressure consultation or watch this video, that has helped 100s of homeowners in their pool buying journey. And when you are ready, give us a call or schedule your appointment online with one of our pool design specialists. We’ll talk about vision, budget, and next steps.
After years of dreaming about a backyard oasis, many Arizona homeowners hit the same roadblock: “Who can I actually trust to build this thing right?”
Now that you’ve seen real Shasta Pools reviews, the good, not so good, and the great, you’re ready to make a more informed decision.
If you’re ready to take the plunge (pun fully intended), book your consultation today.
And if you are still in the research mode? Check out 👉 Top 6 Pool Builders in Arizona for 2025: Side-by-Side Comparison.
Dhruv Gangwal is the Marketing Director at Shasta Pools, Arizona’s leading pool builder. With extensive experience in strategic marketing, consumer behavior, and the evolving trends of outdoor living, Dhruv is dedicated to helping homeowners make informed, confident decisions about their pool investments. He works closely with Shasta’s design and sales teams to craft educational resources that simplify the pool-buying process and highlight the latest innovations in backyard living. Dhruv’s articles provide practical advice that homeowners can trust.
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