Do you have a couple competing pool builders' warranty disclosures? Many builders' quotes use different terms to describe the warranty coverage. What is the difference between a lifetime structural warranty and a 5-year workmanship one. Remember a lifetime warranty is only as good as the company standing behind it.
If the warranty is for the life of your home, will the company still be around to honor it? Shasta's been building pools in Arizona since 1966. Our warranty team handles claims in-house. We know your pool because we built it.
This article shares what's covered on the shell, the plumbing, the equipment, the interior finish, and the workmanship. You'll will know what "lifetime" means on a Shasta pool. Now, you'll be able to compare warranties from multiple pool companies.
Table of Contents
- How long is the Shasta warranty on a new pool in Arizona?
- Does Shasta Pools offer a lifetime warranty?
- Do pool builders warranty the plumbing?
- Is pool equipment covered under warranty?
- What's not covered by a pool warranty in Arizona?
- A Warranty Backed by 60 Years of Service
How long is the Shasta warranty on a new pool in Arizona?
Your pool is covered by more than one warranty. Each warranty covers different parts of the new pool construction process.
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Shell (structural) — The Limited Lifetime Structural Warranty covers the original purchaser for as long as they own the home.
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Labor — Offers 5 years on any work performed directly by Shasta.
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Equipment — Provides 5 years backed by the manufacturer on parts only. The labor to replace it falls under Shasta's labor warranty.
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Interior finish material — The aggregate material itself is covered for the original owner's lifetime against defects. This doesn't include normal wear from water chemistry and years of use. Most homeowners need to resurface around 15-20 years, and that cost is on the homeowner.Extended coverage — You can add an optional 3-year warranty once the 5-year period ends.
New Pool Warranty
"It's a lifetime warranty. Is it my lifetime or is it the company's lifetime? So whenever you buy a new pool with Shasta, your new pool warranty comes with a five year warranty which would cover the in-floor cleaning system. It would cover the above ground equipment and it also covers your Shasta deck." — Tory Woodard, Shasta Warranty Manager
Does Shasta Pools offer a lifetime warranty?
Yes, Shasta offers a lifetime warranty on the pool shell. However, the warranty only matters if the company is still around when you need to file a claim. Today's pool construction market has many companies starting and closing every year.
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The pool shell carries a Limited Lifetime Structural Warranty. This covers structural integrity for as long as the original purchaser owns the home.
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The warranty also includes lifetime coverage against rust migration.
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Any claim is subject to inspection by Shasta to confirm the issue is structural.
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Shasta's been building pools in Arizona since 1966. A company has to still exist to honor a lifetime promise.
What does the pool shell warranty cover?
The shell is the one piece of your pool covered for as long as you own the home.
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Structural integrity of the shotcrete or gunite shell
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Rust migration through the shell
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Coverage applies only if Shasta performs any modification. If another company impacts the shell, the structural warranty is voided.
Do pool builders warranty the plumbing?
At Shasta, plumbing is part of two different warranty. So, plumbing is included. It just depends on the issue which warranty covers it.
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Plumbing installed by Shasta is covered under the 5-year labor warranty.
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If a plumbing failure is a structural issue with the shell, it is covered under the Limited Lifetime Structural Warranty.
Is pool equipment covered under warranty?
Yes, Shasta offers a 5-year warranty of the pool equipment, However, parts and labor are two separate warranties.
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Parts — your equipment package (pumps, filters, heaters, salt cells) carries a 5-year manufacturer's warranty from brands like Pentair, Aqua Star, and Raypak.
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Registration — Shasta registers the equipment on your behalf.
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Labor — replacing failed equipment under warranty is covered separately. This is cover under Shasta's 5-year labor warranty.
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Claims process — warranty claims on the equipment itself follow the manufacturer's own procedures and guidelines.
What's not covered by a pool warranty in Arizona?
Shasta's warranty covers defects and failures. Warranties don't cover everything that can happen to a pool.
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Work performed by anyone other than Shasta — if another company modifies the shotcrete shell or changes the interior finish, the structural warranty is voided
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Subcontracted work outside Shasta's scope — any warranty coverage on subcontracted portions of a project has to be coordinated directly with that subcontractor
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Natural variation in interior finish — mottling or color variation in the aggregate surface is a normal characteristic of a cementitious product
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Normal wear on interior finish — everyday wear from water chemistry and years of use isn't a defect
A Warranty Backed by 60 Years of Service
Any builder can print "lifetime" on a contract. Will they be around to honor it? Will the warranty company know your pool?
Shasta's been building and remodeling pools in Arizona since 1966. It's the reason the Limited Lifetime Structural Warranty means what it says. The shell is covered for as long as you own your home. Equipment and labor contain a five years warranty. Also, an optional extended plan can be added.
Shasta's warranty is in house. We don't sub out anything. We know your pool because we built your pool. If you have questions, Shasta's warranty team is available to help.
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