A Letter to Our Customers About the Coronavirus (COVID-19)
March 15, 2020
At Shasta Pools, the safety and well-being of our customers and our employees is always our priority. We are actively monitoring the COVID-19/Coronavirus situation and taking steps to help keep our communities safe. We wanted to share with you some steps we are taking.
Aligning with public health authorities
We have a team dedicated to our response to this pandemic and have Business Continuity Plans to ensure the continuation of services. We are closely monitoring updates from the Center for Disease Control and the World Health Organization regarding COVID_19. We will continue to seek guidance from these agencies, public health officials and government agencies on an ongoing basis.
Protecting our employees and customers
As our employees interact with customers and general public, we have taken steps to limit exposure to the virus. We are limiting the size of meetings, providing remote-work solutions, and continue to reinforce safe behavior in every environment – from customer homes and businesses to our Design Centers and offices, where we have ramped up deep cleaning.
Assisting our employees
We are in continuous communications with our employees reminding them about the importance of good hygiene, providing them with health education and support whenever needed. Employees who feel ill have been told to not report to work and we have specific quarantine and communication procedures in place should an employee be diagnosed with COVID-19 or is asked to self-isolate by a public health authority. Shasta also provides comprehensive benefits to support them.
What we ask of you
We are taking every precaution to ensure the safety and health of our customers and employees, but we need your help. If you are experiencing flu-like symptoms and have a scheduled appointment, please let our customer care professionals know so we can discuss options with you to ensure our collective well-being. An example would be if you have a service call scheduled you can communicate with our Shasta tech via phone while they are in your backyard. You can discuss the issue, allow the tech to assess the situation and call you with their resolution to the problem. If your service requires a payment, please call us at (602)532-3887. This will minimize direct contact and allow you to receive the high level of customer service from Shasta that you have come to expect.
As always, thank you for being a part of the Shasta Family and for your continued trust as we manage through this time together.